Oaky is making it easier for our teams to achieve this goal. The goal is to give them experiences that rock and keep elevating every touchpoint throughout the customer journey. “Whether people stay with us for business or leisure, we want it to be remarkable and authentic. Hard Rock Hotels aim to offer memorable service and experiences which are rooted in music and reflect the mottos “all is one,” “love all, serve all,” and “save the planet.” Now it seems like possibilities are endless and we can offer our guests a vast variety of different experiences. With other vendors, I had always felt limited in what we could do. I was immediately impressed with the tool’s flexibility, the support staff’s responsiveness, and their willingness to assist us.”Īlexis quickly came to appreciate the creative potential Oaky offers: “Oaky’s team inspired each hotel to design unique experiences and services. Oaky sounded like a good fit and after my call with Clément, we decided to test it. “At Hard Rock, we needed a way to engage our guests, especially during the pre-arrival phase. Following his friend’s recommendation, he requested a demo to see how the solution compared to others he had used in the past. While catching up with a former colleague at a conference, Alexis first heard about Oaky’s hyper-personalised upselling platform.

A creative and flexible approach to upselling.

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